TRUSTED BY
Real-Time Insights
For Your Business
Eliminate payment guesswork with transparent, instant tracking tools built for fast-moving businesses.
Instant Status Lookup
Search and verify any payment status immediately using transaction ID, order ID, or customer details.
Live Webhook Alerts
Get instant automated notifications on your server as soon as a payment succeeds, fails, or stays pending.
Clear Failure Reasons
See exact drop-off reasons for failed payments so customer support can guide users to complete their purchases.
Unified Transaction Feed
View payments across UPI, cards, net banking, and wallets on one intuitive, real-time dashboard.
Why Businesses Count
On PhonePe PG
Built to handle millions of queries daily without delay, ensuring your support team stays fast and efficient.
Higher Uptime Visibility
Always know the health of bank networks and payment channels with real-time status updates.
Automated Reconciliation
Sync transaction data directly with your accounting software to cut manual reconciliation down to zero.
Instant Support Resolution
Answer customer query calls instantly with quick transaction lookups and direct refund triggers.
Enterprise Data Security
Encrypted status feeds protect sensitive financial and customer data at every touchpoint.
Trusted by
India's Largest Online Brands
Trusted by India's
Largest Online Brands
"In E-commerce, the right Payment Gateway partnership is crucial. PhonePe PG streamlined our Payments, & reduced cart abandonment. PhonePe PG exceeded our expectations with a top-notch product & impeccable support.”
Suman Patra
Co-founder
"redBus is committed to redefining travel through technology. Collaborating with PhonePe PG allows us to leverage their robust Payment infrastructure, ensuring reliability and innovation for millions of our customers.”
Rithish Saralaya
SVP Engineering
"Our partnership with PhonePe Payment Gateway has been seamless and highly efficient. Their robust tech, smooth integration, & reliable support played a key role in enhancing our customer experience. We truly value this collaboration.”
Vikash Goyal
CSO
"As GIVA expands, a trusted Payment partner at every touchpoint is vital. PhonePe PG offers us reliability across our national stores and on our app. Their support scales with our growth, and that consistency makes all the difference for us.”
Ishendra Agarwal
Founder
"Our partnership with PhonePe PG has been a pivotal factor in our success story. With PhonePe PG's user-friendly interface and seamless Payment processing, we can continue delivering exceptional service to our valued customers.”
Ritu Shah & Minita Parekh
Co-founders
"Partnering with PhonePe Payment Gateway enabled us to expand our D2C business and transform period care across India. Its seamless integration and dependable partner support means our online customers' experience lives up to our brand's Zero Irritation promise.”
Ravi Ramachandran
Co-Founder & CEO
Comprehensive Solutions
Comprehensive
Solutions
To keep your Business Ahead of the Rest
Automate flexible subscriptions for steady cash flow.
Faster, error-free checkouts using tokenized cards boost revenue.
Accept International Payments, simplify growth.
Send Payment links (WhatsApp/SMS/Email), get paid instantly
Dynamic QR codes enable UPI, reducing errors and boosting success.
Digital doorstep Payments replace COD, cutting cash handling costs.
Payment Status FAQs
How does PhonePe PG deliver real-time payment status updates to my server?
PhonePe PG uses Webhooks (Server-to-Server S2S Callbacks) to push real-time event notifications directly to your server endpoint. Whenever a payment state changes such as checkout.order.completed or checkout.order.failed PhonePe sends an HTTP POST payload containing order details, payment modes, and status states directly to your registered Webhook URL.
What is the Check Order Status API, and when should I use it?
The Check Order Status API is a server-to-server GET endpoint that allows your application to query the real-time status of a transaction using your merchantOrderId. It serves as a reconciliation and fallback mechanism when webhook callbacks are delayed, network timeouts occur, or when a customer lands back on your website redirect URL before the webhook arrives.
What transaction states does PhonePe PG return, and what do they mean?
PhonePe PG status responses categorize transactions into three main order states:
- COMPLETED: The payment was successfully processed and confirmed by the issuing bank.
- FAILED: The payment attempt failed due to bank downtime, incorrect credentials, or user cancellation.
- PENDING: The transaction is still in progress (commonly seen on UPI Collect requests awaiting customer approval in their UPI app).
How do I obtain bank reference numbers (UTRs) for accounting reconciliation?
When querying order status or receiving webhooks with transaction details enabled, PhonePe PG returns a paymentDetails array. This array contains detailed metadata for each attempt, including the exact payment mode used (UPI, Card, Net Banking), timestamps, transaction IDs, and the bank Unique Transaction Reference (UTR).
How does PhonePe PG deliver real-time payment status updates to my server?
PhonePe PG uses Webhooks (Server-to-Server S2S Callbacks) to push real-time event notifications directly to your server endpoint. Whenever a payment state changes such as checkout.order.completed or checkout.order.failed PhonePe sends an HTTP POST payload containing order details, payment modes, and status states directly to your registered Webhook URL.
